🩺 FixMyMeeting

Cannot see other participants in Teams

If you can hear people but their video is black, frozen or missing, the problem is usually on the receiving side: the meeting view, a weak network or an outdated app. Work through these checks from top to bottom.

First ask the others: is their camera really on? A tile with a name or initials instead of a picture usually means that person’s camera is off.

Check the meeting view

  1. Look at the meeting toolbar. Open “More” (…) and check that “Turn off incoming video” is not active. If you see “Turn on incoming video”, select it.
  2. Change the layout: in the meeting toolbar open “View” and switch between “Gallery”, “Large gallery” and “Speaker”.
  3. If someone shares their screen, you may only see the shared content. Open “View” and choose a layout that shows the people as well.
  4. Make sure that nobody has pinned or spotlighted a participant whose camera is off.

Check your network

  1. When the connection is weak, Teams stops showing video first to keep the audio working. Move closer to your Wi-Fi router or use a network cable.
  2. Close apps that use a lot of bandwidth, such as downloads, cloud backups or streaming.
  3. If you use a VPN, turn it off for the meeting if your organisation allows it.
  4. Use the network check on this site to see if your connection is stable enough for video.

Restart or rejoin

  1. Leave the meeting and join again using the link from your calendar.
  2. Quit Teams completely and start it again.
  3. Update Teams to the latest version. See our guide “How to update Teams to the latest version”.
  4. Try the meeting in the browser (teams.microsoft.com) with Edge or Chrome. If video works there, the app on your computer is the problem.

If it only fails in one meeting

  1. Ask the organiser whether video is allowed for attendees in this meeting.
  2. If only one person’s video is missing, ask that person to turn their camera off and on, or to rejoin.
  3. Still not solved? Note the exact time and tell your IT team; they can look up the call quality data.

Do others not see you? Use the camera test and the guide for a camera that does not work.