Frequently asked questions
Quick answers about FixMyMeeting, your privacy and the device tests. Can’t find what you need? Use the contact page.
About FixMyMeeting
What is FixMyMeeting?
A free website that helps you fix common Microsoft Teams problems: microphone, camera and sound problems in online meetings, chats that do not load and an app that does not start. You pick what is going wrong, run quick tests in your browser where they help, and get step-by-step instructions for Windows and Mac.
Is it free?
Yes, and you do not need an account. The site may be financed by advertising in the future; ads never appear inside the troubleshooter or the device tests.
Is FixMyMeeting from Microsoft?
No. It is an independent project and is not affiliated with or endorsed by Microsoft. Microsoft Teams is a trademark of Microsoft Corporation.
Which Teams versions and systems are covered?
The new Microsoft Teams: the desktop app on Windows and Mac, and Teams in the browser. The classic Teams app is no longer supported by Microsoft and is not covered. Phones and tablets are not covered yet; use the settings of the Teams app there.
Does it work for Zoom, Webex or Google Meet?
The device tests (microphone, camera, speaker, connection) work for any meeting app, because they check your devices and your connection. The step-by-step guides are written for Microsoft Teams for now.
Privacy and safety
Are my voice and camera picture recorded or uploaded?
No. All tests run in your browser. The recording for playback exists only in your browser’s memory and disappears when you leave the page. Nothing is sent to us or to anyone else.
Why does my browser ask for permission?
Browsers only let a website use the microphone or camera after you agree. You can withdraw the permission at any time in the address bar or in the browser settings.
Will the tests block my microphone or camera for Teams?
No. A device is used only while a test is running and is released right afterwards – also when you leave the page, switch to another tab or skip the test. If you want to be sure, close the test page before you join a meeting.
What does the site store on my device?
Only your choice of Windows or Mac, your chosen language and a note that you dismissed the language hint. None of this leaves your device, and test results are not kept: they are gone when you leave the page.
Using the tests
The microphone test heard nothing. What now?
Check that the right microphone is selected and not muted (also on the headset), that your browser and your system allow microphone access, and that no other app is using it. If no microphone is listed at all, check cables, power or the Bluetooth connection. The step-by-step guide takes you through these checks.
What microphone level is good?
Speak normally; the test shows your average speech level. Roughly −35 to −12 dBFS is a good range for clear speech, and background noise should be below about −50 dBFS. These are practical values, not an official Microsoft requirement, and Teams adds its own volume control on top.
My microphone, camera or speaker is not listed.
Browsers only show devices that are connected and detected by your system. Check cables, power and Bluetooth, restart the device, then use “Look for devices again”. Advanced users can look for missing drivers in Device Manager (Windows) or System Information (Mac); otherwise ask your IT department.
Why can’t I choose my speaker?
Choosing the output device from a web page works in Edge and Chrome. Some browsers, for example Safari, always use the system’s default output; change it in your system’s sound settings then.
What does “Identify my output device” do?
It plays a short series of beeps on each speaker or headset in turn: one beep on the first device, two on the second, and so on. You tell the page how many beeps you heard, and that device is selected for the speaker test.
What does the camera test check?
It looks at a few frames from your camera for brightness, sharpness and a frozen or black picture, and shows a preview. The picture is not saved or sent anywhere.
What does the quick connection check measure?
A few tiny requests from your browser to this website: response time, variation (jitter) and lost requests. It is a rough hint, not a speed test, and says nothing about the path to Microsoft.
What is the “summary for IT”?
A short text with the steps you tried, the results of your device tests, and your browser and system. You can copy it and paste it into a message to your IT support, or download it as a file. It contains device names but no recordings, pictures or personal data.
Troubleshooting and support
Which browser should I use?
A current Edge or Chrome gives the most complete results, including speaker selection. Firefox and Safari work for the microphone and camera tests.
Do I lose chats or files when I delete the cache or reset the app?
No. Chats and files are stored in your Microsoft 365 account in the cloud. Deleting the cache or resetting the app only removes temporary local data and settings. You may have to sign in again and the first start takes longer.
The advice did not solve my problem. What next?
Try Teams in your browser, restart Teams completely, restart the computer and send the summary to your IT support. Company computers can block devices by policy, so IT is often the fastest way to a solution.
How do I report a mistake or suggest a topic?
Use the contact page. Please include the version number from the footer and your browser.