🩺 FixMyMeeting

Check your network for Teams

Choppy audio and video are usually caused by the network, not by Teams or your devices. Run the quick check, then work through the steps from simple to advanced.

The quick check is a hint only. It measures the connection between your browser and this website, not the path to Microsoft, and it is not a speed test.

Quick connection check

Sends a few tiny requests to this website and measures how quickly and evenly they are answered. It is a rough hint, not a speed test, and it does not measure the connection to Microsoft.

Everyone: quick fixes

  1. Use a network cable if you can, or move closer to your Wi-Fi router. Distance and walls slow Wi-Fi down.
  2. If your router offers a 5 GHz network, connect to it for meetings. The 2.4 GHz network is slower and more crowded.
  3. Pause large downloads, cloud backups, video streaming and games on your network, and ask others to do the same during the meeting.
  4. If you use a VPN and your company allows it, try the meeting without it. A VPN adds delay.
  5. Restart your router and your computer.
  6. Test with another network, for example your phone’s hotspot. If the problem disappears, your usual network is the cause.

What the numbers mean

  1. Response time (latency): how long a message takes to get an answer. Microsoft’s published target for Teams media is a round trip of about 100 ms or less.
  2. Variation (jitter): how much that time changes from message to message. The target is below about 30 ms; high jitter sounds like robotic or cut-up speech.
  3. Lost requests (packet loss): messages that never arrive. The target is below 1 %; loss causes gaps and frozen video.
  4. The quick check above uses somewhat looser limits than these targets, because it also includes web-server overhead. Use it to compare, for example Wi-Fi against cable.

For IT: official Microsoft guidance

  1. Microsoft recommends letting Teams traffic bypass proxies and keeping VPN tunnels out of the media path where possible.
  2. Check the client-to-Microsoft network against the published targets for latency, jitter and packet loss.
  3. The Teams Network Assessment Tool and the Call Quality Dashboard help to find where quality is lost.

If the network looks fine but Teams still stutters, continue with the guide for choppy video: close other apps, turn off video effects and update your software.